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MOS13034 - MOC 10965 - IT Service Management with System Center Service Manager

MOS13034 - MOC 10965 - IT Service Management with System Center Service Manager

Duration: 4 days

Price: $1483.73

Description

This IT Service Management with System Center Service Manager training class will provide students with the key knowledge required to deploy and configure System Center 2012 SP1 Service Manager.
This course is intended for cloud and datacenter administrators who are new to System Center 2012 SP1 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 SP1 Service Manager.

Learning Objectives

• Learn to describe the key features of System Center 2012 SP1.
• Learn to describe System Center 2012 SP1 Service Manager.
• Learn to describe the key methodologies adopted using ITIL and MOF.
• Learn to describe how System Center 2012 SP1 Service Manager adopts best practices using ITIL and MOF.
• Learn to describe the System Center 2012 SP1 Service Manager Architecture and Core Components.
• Learn to describe the Hardware and Software Requirements of System Center 2012 SP1 Service Manager.
• Learn to describe the Security Requirements of System Center 2012 SP1 Service Manager.
• Learn to install System Center 2012 SP1 Service Manager.
• Learn to upgrade Service Manager 2010 to System Center 2012 SP1 Service Manager.
• Learn to describe System Center 2012 Service Manager Base Configuration.
• Learn to configure Notifications.
• Learn to integrate System Center 2012 Service Manager using Connectors.
• Learn to configure the Exchange Connector.
• Learn to configure Business Services.
• Learn to describe the definition of an Incident and a Problem.
• Learn to manage Incidents.
• Learn to manage Problems.
• Learn to use Queues and Views with Incidents and Problems.
• Learn to configure Activity Management.
• Learn to configure Change Management.
• Learn to configure Release Management.
• Learn to describe the Service Catalog, Request Offerings and Service Offerings.
• Learn to manage Service Requests and Catalog Groups.
• Learn to describe the Self-Service Portal.
• Learn to perform datacenter resource provisioning with the Cloud Services Process Pack.
• Learn to configure Service Level Management.
• Learn to view SLA information in Service Manager.
• Learn to describe the components of the Self-Service Portal.
• Learn to customize the Self-Service Portal.
• Learn to run reports in Service Manager.
• Learn to configure and run Data Warehouse Jobs.
• Learn to troubleshoot Data Warehouse Jobs.
• Learn to describe the Data Warehouse Cubes in Service Manager.
• Learn to describe the Process Pack for IT GRC.
• Learn to install the Process Pack for IT GRC.
• Learn to create a Control Management Program.
• Learn to manage a Control Management Program.

Method of Delivery

• Onsite/Live class instructions or Online web seminar
• Lectures
• Open discussion
• Case studies
• Surveys

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