Duration: 2 days
14 PDUs (1.4 CEUs)
Group discounts available.
Associate degree, or global equivalent, plus 1-3 years of information and management systems experience.
Managing a project means managing different interests and objectives. Such an effort requires skills to manage conflict, cultures, and negotiate situations. This seminar will prepare you to be able to control the negative impact of conflict while exploiting the positive side of it. Conflict within the workplace can impact on productivity and staff morale. Developing and maintaining positive relationships with internal and external stakeholders is essential within today’s diverse workforce. Resolution of conflict is essential. Identifying and dealing effectively with difficult people and situations involves positive communication, active listening and problem solving skills.
• Learn about types of conflict in the workplace and how it can manifest.
• Explore the different ways conflict can be expressed such as aggression, assertion and passiveness.
• Develop effective conflict resolution strategies.
• Gain effective tools and strategies to deal with difficult situations and people.
• Explore the use of assertiveness, active listening, communication, body language and teamwork to overcome conflict.
• Responding to diversity.
• Learn more about yourself and others and managing conflict.
• Gain confidence in managing other's conflict and your response to it.
• Providing a safe place to share and discuss problems encountered in the workplace.
• Grievance and conflict resolution procedures.
Who Should Attend
Managers, team leaders, supervisors and functional managers.
Method of Delivery
• Onsite/Live class instructions or Online web seminar
• Open discussion
• Case studies