eConsulting Group, Inc.eConsulting Group YouTube VideoseConsulting Group on FacebookAgile Experts Meetup GroupAgile and Project Management Training and Consulting Experts in LinkedIn
ITIL Intermediate: Service Offerings And Agreements - Exam Voucher

ITIL Intermediate: Service Offerings And Agreements - Exam Voucher

The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.
The ITIL Certificate in Service Offerings and Agreements is intended to enable the holders of the certificate to apply SOA practices service management lifecycle and specifically in the following key ITIL process, role and function areas:
• Service portfolio management
• Service catalogue management
• Service level management
• Demand management
• Supplier management
• Financial management for IT services
• Business relationship management
This course also introduces and explores the implementation of SOA practices, as well as technology considerations.

Target Candidate
The target group of the ITIL Intermediate Qualification: Service Offerings and Agreements Certificate includes, but is not restricted to:
• IT Professionals
• Business managers
• Business process owners
• Individuals who require a deep understanding of the Service Offerings and Agreements processes and of how it may be used to enhance the quality of IT service support within an organization
• IT professionals who are working within an organization that has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme
• Operational staff involved in service portfolio management; service level management; service catalogue management; demand management; supplier management; financial management for IT services and business relationship management who wish to enhance their role-based capabilities
• Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
• Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
• Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Prerequisite Entry Criteria
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
• Earlier ITIL (V2) Foundation plus Foundation Bridge
• ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

It is recommended that candidates:
Can demonstrate familiarity with IT terminology and understand that the context of service offerings and agreements management within their own business environment is strongly recommended
Have experience of working in the service management capacity within a service provider environment, with responsibility for at least one of the following management processes and activities:
• Service portfolio management
• Service catalogue management
• Service level management
• Demand management
• Supplier management
• Financial management for IT services
• Business relationship management
Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Strategy and ITIL Service Design publications.

Exam & Certification administered by Peoplecert.

Eligibility for Examination
To be eligible for the examination leading to the ITIL Service Offerings and Agreements Certificate, the candidate must fulfil the following requirements:
• Have undertaken at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
• 2 to 4 years’ professional experience working in IT service management is highly desirable
• Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Pre-requisite Entry Criteria on p5)
• It is also recommended that candidates should complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Strategy and ITIL Service Design core guidance in preparation for the examination, specifically Chapter 2: Service management as a practice.

eCG Logo XS

Chicago Downtown Location:
20 N. Wacker Dr. Suite 1200
Chicago, IL 60606

Direct: +1 (312) 804-9992
Office: +1 (312) 804-0772
Fax: +1 (312) 803-2223
Toll Free: (866) 482 8275

E-mail: info@ecgmn.com

 All names and logos are registered trademarks of their respective owners.

eConsulting Group®, Agile Expert™, Business Analyst Expert™, Database Management Expert™, Hands On Project Management™, Healthcare IT Expert™, Human Resource Expert™, Link2Task™, Link2Project™, Management Expert™, Network Security Expert™, Office Management Expert™, Programming Expert™, Project Book™, Project Management Expert™, Project Management Specialist™, Project Manager Master Level™, Project2Market™, Renewable Energy Management Expert™, Six Sigma Expert™, Social Media Expert™, We Build Project Managers™, and Web Development Expert™ are registered certificates and trademarks of eConsulting Group, Inc.

PMI-ACP, PMI, CAPM, PMP, Project Management Professional, and PMBOK® Guide are registered marks of the Project Management Institute, Inc.

GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government Web site at https://www.benefits.va.gov/gibill.

eConsulting Group, Inc. (DBA Institute of Management) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

Copyright © 2019 eConsulting Group, Inc. All Rights Reserved. Please read our Privacy Policy.

Search