eConsulting Group, Inc.eConsulting Group YouTube VideoseConsulting Group on FacebookAgile Experts Meetup GroupAgile and Project Management Training and Consulting Experts in LinkedIn
ITIL Intermediate: Continual Service Improvement - Exam Voucher

ITIL Intermediate: Continual Service Improvement - Exam Voucher

The ITIL Intermediate Qualification: Continual Service Improvement (CSI) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Continual Service Improvement publication.

Target Candidate
The course covers the management-level concepts and core information about the supporting activities within continual service improvement (CSI), but not specific details about each of the supporting processes.

The main target candidate for the ITIL Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to:
• Chief information officers (CIOs)
• Chief technology officers (CTOs)
• Managers
• Supervisory staff
• Team leaders
• Service designers
• IT architects
• IT planners
• IT consultants
• IT audit managers
• IT security managers
• ITSM trainers involved in the ongoing management, coordination and integration of service improvement activities within the service lifecycle
• Individuals who require a detailed understanding of the ITIL continual service improvement stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
• IT professionals working within, or about to enter, a service design environment and requiring an understanding of the concepts, processes, functions and activities involved
• Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
• Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
• Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Prerequisite Entry Criteria
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.
Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
• Earlier ITIL (V2) Foundation plus Foundation Bridge
• ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

Eligibility for Examination
To be eligible for the ITIL Intermediate: Continual Service Improvement qualification, candidates shall fulfil the following requirements:
• At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training
• Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
• A basic IT literacy and around 2 years IT experience are highly desirable
• Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Prerequisite Entry Criteria on p5)
• It is also recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Design publication in preparation for the examination, specifically Chapter 2: Service management as a practice.

Learning Objectives
This qualification presents a complete overview of CSI including all its related activities: to continually align and realign IT services to changing business needs by identifying and implementing improvements to IT services that support business processes. This qualification reviews improvement activities as they support the lifecycle approach through service strategy, service design, service transition and service operation.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Introduction to CSI
• CSI principles
• CSI process
• CSI methods and techniques
• Organizing for CSI
• Technology considerations
• Implementing CSI
• Challenges, critical success factors and risks

eCG Logo XS

Chicago Downtown Location:
20 N. Wacker Dr. Suite 1200
Chicago, IL 60606

Direct: +1 (312) 804-9992
Office: +1 (312) 804-0772
Fax: +1 (312) 803-2223
Toll Free: (866) 482 8275

E-mail: info@ecgmn.com

 All names and logos are registered trademarks of their respective owners.

eConsulting Group®, Agile Expert™, Business Analyst Expert™, Database Management Expert™, Hands On Project Management™, Healthcare IT Expert™, Human Resource Expert™, Link2Task™, Link2Project™, Management Expert™, Network Security Expert™, Office Management Expert™, Programming Expert™, Project Book™, Project Management Expert™, Project Management Specialist™, Project Manager Master Level™, Project2Market™, Renewable Energy Management Expert™, Six Sigma Expert™, Social Media Expert™, We Build Project Managers™, and Web Development Expert™ are registered certificates and trademarks of eConsulting Group, Inc.

PMI-ACP, PMI, CAPM, PMP, Project Management Professional, and PMBOK® Guide are registered marks of the Project Management Institute, Inc.

GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government Web site at https://www.benefits.va.gov/gibill.

eConsulting Group, Inc. (DBA Institute of Management) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

Copyright © 2019 eConsulting Group, Inc. All Rights Reserved. Please read our Privacy Policy.

Search